Ever notice how doctors’ waiting rooms have changed?
It used to be that several magazines were available to peruse.
First, I noticed the selections had changed. More offerings
to “educate” patients. Secondly, I noticed that wall monitors had
been installed. Local television news and weather
forecasts were offered. These had replaced the music in
the background. My husband and I bring reading materials
and block out monitors with headphones. Oddly, this past week,
I heard local news, but both wall monitors only had still
images of the website of the practice. Am I to believe
that the decision had been made to provide both
radio and television at high volumes? Surely not.
As I checked out, I commented on this fact. And
to add insult to injury, I had to compete with these
as I attempted to make an appointment? The poor
lady looked at me and said she actually preferred
silence. I nodded agreement. How difficult her job
must be to have to try to focus on what a patient is
trying to communicate while tuning out all the noise
in the background. How does anyone focus in the present
and make an appointment with the patient? Is it part of
her job description? As an educator, I had empathy
for this employee trying to focus against all odds. For
hours on end. How many times did something have
to be repeated? Just imagine a television on, the
radio in another room while someone is playing
the piano when the phone rings. What happens then?
Usually, silence happens. Why does anyone feel
that others can be bombarded hours on
end with competing sounds while trying to deal with
patients individually? White noise is everywhere.
Lower the volume. Turn off the device. Focus.